Quality management is the act of overseeing different activities and tasks within an organization to ensure that products and services offered, as well as the means used to achieve them, are consistent. It helps to achieve and maintain a desired level of quality within the organization.
The aim of quality management is to ensure that all the organization’s stakeholders work together to improve the company’s processes,
products, services, and culture to achieve the long-term success that stems from customer satisfaction.
Quality management in businesses is vital to ensure consistency in its processes as well as its products and services. In business, customer satisfaction is key. As a customer’s main concern is the quality of the products or services they purchase, the supplier’s main goal should always be to ensure that what they produce is of consistent and fine quality.